ICT Services

Get help with school accounts, your Chromebook and online learning. Start with the guides below or contact our ICT Helpdesk.

Last updated on 9 October 2026

What do you need help with?

Choose an issue to find the right guide and next step.

Cannot log In

Help with SLS, Student iCON and MIMS account access

Chromebook not working

Troubleshooting, repairs and temporary loans

DMA or blocked websites

Get help with DMA and device restrictions

Lost or stolen PLD

Find out who to contact and what information to collect

School ICT Helpdesk

Call us

6501 0891

Email us

admin_prss@moe.edu.sg

Visit us

Block C, Level 2, ICT Office

Monday to Friday, 8.00 a.m. to 4.00 p.m.
Excluding public holidays. Visit during recess or after lessons. Parents and guardians should contact us before visiting.

We aim to provide an initial email response within one working day. Enquiries received outside operating hours are reviewed on the next working day.

Self-help guides

Open the guide that matches your issue.

SLS login and password help

Check your username and whether you are signing in through MIMS or your SLS account. Use the guide that matches your login method.

SLS account management guide (PDF) (opens in new tab)

For Student iCON or MIMS issues, open the next guide.

Student iCON and MIMS account help

Check that you are using the correct Student iCON email address. Refer to the MIMS self-service password reset guide for password assistance.

MIMS password reset guide (PDF) (opens in new tab)

Chromebook troubleshooting, repairs and loans

Check that your device is charged, then restart it.
Note any error message and describe what is not working.
If the issue continues, bring your device to the ICT Helpdesk.

ICT helpdesk will assess the issue and explain the repair and collection arrangements. Temporary loans are subject to availability and school approval.

DMA restrictions and blocked website

To request a website to be allowed or blocked, provide its uRL and explain the reason for your request. The school will assess the request.

For other DMA issues, contact the ICT Helpdesk and describe the problem.

Lost or stolen PLD

Inform your Home Class Teacher and contact the ICT Helpdesk as soon as possible. Share when and where your device was last seen.

The school will advise you on the next steps and available learning support.

Manage and back up Student iCON files

Wi-Fi access

In school:

Check that Wi-Fi is switched on and SWN@SSOE is selected.

View setup guides for your device and operating system [PDF, 420.65 KB] (opens in new tab)

If you cannot connect, approach the ICT Helpdesk with your device and any error message.